I love Italy, but...

I really love my country! And my compatriots (well, not everybody, but you know...). As I had many experiences outside Italy I can really see all the pro and co of my wonderful country...
But today I'm pissed, and I decide to say it in a public display!
My dsl line is supplied by Wind Infostrada. I have since January 2006 and until today I was without a connection for at least 10 days overall... Now you think: that's not so much of a deal... Sure, it's not so much of a deal if you use your dsl to play: I use it to work, so even 1 hour is a problem.
Today I lost connection for the second time in ten days. I called the help desk and they told me: "I did some tests and you should have everything back is something like two hours". "Should"??? "Something like"??? "Two hours"????
When I told him that I needed a more specific estimate of time the men answered me "What are you complaining about? It's only half an hour that you are not connected". Now visualize my face red! And try to keep calm I told him that I already had problem one week ago, that it happened to many times and then he hanged the phone.
Now, how can I complain about this lousy, rude and impolite little piece of @#§!!! if I don't have his name, a code or something to recognize him???
I cannot.
And that's Italy: a lousy service (they say it's 4 mgb, but most of the time is not even half...), for a price much higher then in the rest of Europe, with rude people at the other end of the phone...
But as that's Italy, I continue to pay...